See the most commonly asked questions about the merger below.
Merging our credit unions will allow us the opportunity to combine resources and provide more extensive services to members, including increased product offerings, specialized expertise, and a larger branch network. The proposed merger comes at a strategic time, allowing us to stay ahead of industry changes, such as digital transformation and regulatory shifts, ensuring a better member experience in the South Okanagan and Columbia-Shuswap regions.
By merging, we can combine our expertise and scale to build a stronger, more sustainable organization that is well-positioned to respond to these emerging opportunities and challenges.
Coming together now offers a timely opportunity to capitalize on the strengths of all three credit unions and execute a long-term strategy for success.
Download our Member Guide to learn more about why the credit unions are merging.
Members of the Merged Credit Union will gain access to expanded resources, a broader branch network, and enhanced expertise. Expected benefits include:
• A wider range of products and services tailored to diverse needs
• Access to greater expertise and resources for personalized financial support.
• Improved convenience through an expanded network of branches and ATMs.
• Adoption of innovative banking practices and cutting-edge technology.
• Long-term sustainability of the credit union, ensuring reliability and trust.
Visit the Benefits of the Merger section of this website to learn more about the anticipated benefits of the merger.
There are many steps along the way for a successful merger including due diligence, Board approval from each respective credit union, regulatory consent, and a positive membership vote from each of the three credit unions.
The Superintendent of Financial Institutions has provided consent for Osoyoos Credit Union, Revelstoke Credit Union, and Summerland Credit Union to move forward with a member vote on the proposed merger.
One of the benefits of credit union membership is that you have a say in the future of your credit union. For the merger to proceed, members of each credit union must vote on a special resolution. See the Voting Information section of this website for information about the resolution and the voting process.
In order for the vote to pass, at least two-thirds of the votes cast must be in favour.
We will keep you updated about the merger through a variety of channels, including a dedicated website (www.yourfuturecu.ca), a member guide, in-person and virtual town halls, branch open houses, and email updates.
We are committed to keeping you informed and engaged throughout the process, ensuring that you have access to all the information you need.
Member Information Sessions will be held in Osoyoos, Revelstoke, and Summerland. Each credit union will hold two in-person sessions, and one virtual information session. Visit the Events section of this website for more information.
These information sessions will provide an opportunity for credit union members to hear from Board and Executive leadership, ask questions and give feedback on the proposed merger.
You should notice little change at the time of the merger to your existing products and services. You can continue to use them, just as you do today. On the effective date of the merger, we will be introducing an enhanced suite of products, to provide even more options to choose from.
It is intended that the unified “Cascadia Credit Union” brand will launch on the effective date of the Proposed Merger, with all branches and operations adopting the new name and updating signage and related branding as soon as possible following the effective date to reflect the new unified identity. Community names (e.g., “Osoyoos branch”, “Revelstoke branch” or “Summerland branch”) will be visible at each branch location of the Merged Credit Union.
The merged credit union will have branch locations across the South Okanagan and Columbia-Shuswap Regions.
In time, the increased capacity of the new credit union is expected to enhance the member experience by making greater investments in technology and improving the overall digital experience for our members - from faster decisions, to more access from the comfort of your home.
Our credit unions are committed to continuing to serve you the way you know, providing continuity of service, a friendly attitude and advice that’s always in your best interest.
At the time of the merger, your existing products and services won’t change—you can continue using them just as you do today. In addition, on the effective date of the merger we will be introducing a new suite of products to provide even more options to choose from.
You will continue to enjoy the 100% guarantee with respect to your deposits through the Credit Union Deposit Insurance Corporation of British Columbia.
For the initial period following the merger, you should notice little change to how you bank. You will not need to change anything, and your direct deposit and other arrangements will continue to function as you expect.
After the merger, we will be evaluating our products and services to determine what best meets the needs of members in the newly merged credit union. If any changes are made as part of this process, members will be given ample notice, and measures will be taken to mitigate any potential disruptions to service.
The proposed merger will not affect your existing mortgage agreement. You can continue to enjoy the same terms and conditions without any changes.
There will be no change in member fees at the time of the merger.
Moving forward, a merger would ensure the merged credit union can offer members the best possible value, with competitive rates, products, and services which may lead to a change in member fees.
If any changes are made as part of this process, members will be given ample notice, and measures will be taken to mitigate any potential disruptions to service.
Yes, your personal information will remain secure throughout the merger. All three credit unions are committed to protecting your privacy and safeguarding your data.
We continue to follow strict privacy and security protocols, ensuring that your personal information remains confidential and is used only for the purposes it was originally intended.
As we move through the merger, these protections will stay in place, and any changes in policy will be clearly communicated to you.
As of the effective date of the merger, members will be able to bank at any location of the merged credit union.
We’re here to help. If you have any questions or concerns about the proposed merger, please don’t hesitate to reach out. You can contact us in the way that works best for you—visit our Contact Us page to find all the available options.
This website will always have the most up-to-date information about the proposed merger. We’ll also be sharing updates through email, social media, and other channels—but for the most current and comprehensive details, please refer to this website.
Member Information Sessions will be held in Osoyoos, Revelstoke, and Summerland. Each credit union will hold two in-person sessions, and one virtual information session. Visit the Events section of this website for more information.
These information sessions will provide an opportunity for credit union members to hear from Board and Executive leadership, ask questions and give feedback on the proposed merger.
No change is expected to your online banking or mobile app access immediately after the merger.
In the future, the merged credit union will review all services, including online banking, which may lead to enhancements. If any changes do occur regarding how you access your online banking or mobile app, including the need to download a new mobile app or update your login credentials, you will be provided with ample notice.
We recognize that our employees are central to your member experience with us.
Our credit unions are committed to continuing to serve you the way you have been accustomed to, providing continuity of service, a friendly attitude and advice that’s always in your best interest.
There will be opportunities for employees to benefit from this merger, and our process involves extensive discussion with our employees.
We anticipate that the proposed merger will provide greater resources available to employees, more career and professional development opportunities, and all employees will be fully protected from job loss as a result of the proposed merger.
We understand this issue is of great importance to employees and the members they serve. All employees will be offered a role in the new credit union and no layoffs will occur as a result of this merger.
New opportunities are expected to arise in the new, larger organization, such as different roles, career paths and professional growth opportunities.
Yes, there will be changes to leadership as part of the merger. You can meet the Executive Leadership Team of the merged credit union and learn more about their combined experience by visiting the Additional Details section of this website.
Yes, there will be changes to the board as part of the merger. You can meet the Board of Directors of the merged credit union and learn more about their combined experience by visiting Additional Details section of this website.
After the merger, the new board will be composed of members from all three credit unions, reflecting a blend of perspectives and expertise to best serve our members and guide the combined organization.
The new name for the merged credit union will be Cascadia Credit Union. Cascadia Credit Union represents strength, stability, and belonging, a name that reflects the enduring support our members have relied on for generations. Inspired by the resilience of this region’s landscapes and the people who call it home, it symbolizes a financial institution that stands strong in all seasons of life.
Cascadia reflects our shared values of trust, empowerment, and local roots, ensuring that every member—whether long-standing or new—feels secure and supported in their financial journey. It honours where we’ve been while embracing the future, creating a foundation for growth, opportunity, and lifelong partnership.
This name is a reflection of who we are and where we’re going together—a financial home built by and for the people who make this region strong.
Building on the strong tradition of community investment by the legacy Credit Unions, the Merged Credit Union will use its increased capacity and shared resources to deepen its community contributions. Commitments include:
• Continued support for scholarships, donations, and financial wellness initiatives.
• Sustaining and expanding outreach activities in the communities served.
• Establishing a consistent community support policy, including employee volunteer programs and outreach initiatives.
Leading up to and during the voting period, dedicated teams at each branch will be available to assist with any questions or concerns you may have about the vote.
We will provide regular updates and important information through our website, email, and other communication channels to keep you informed every step of the way.
Our goal is to ensure you're fully supported and have all the information you need as you prepare to cast your vote.
• Visit the Voting Information section of this website to learn more about the voting process.
• Visit the Contact Us section of this website to contact us in a way that works for you.
